Returns & Exchanges

Want to Return or Exchange Something?

If for any reason you are not satisfied, we will gladly accept items for refund or exchange within 30 days of purchase. All refunds will be issued to the original form of payment. All returns must be unworn and in saleable condition. Returned merchandise should include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective.

How to Return Your Purchase:

1. Contact our Customer Service Department via Email, Live Chat, or Call us at (212) 519-1400 to request a return (RA#).

2. Once you have arranged your return, complete the following steps: (a) Place the item(s) in the original shipping box or any other suitable box; (b) Attach the return label to the outside of the box and seal the box securely.

Important: We do not accept liability for goods returned using any method other than our collection service.

Return Conditions

Items must be returned in their original condition with the security tag intact.

All return packages must have the RA# clearly written/placed on the return package.

Note: If different authorized returns are being shipped in the same package, write/place additional RA#s on the return package.

Merchandise must be shipped with pre-paid postage to the address indicated on the RA label. We suggest insuring the package for the full purchase price of the item(s) for coverage.

Processing for returns or repairs will begin after package is delivered to us. All returns are subject to inspection by our Quality Control team before a refund is processed.

Exchanges

To arrange an exchange, please contact our Customer Service Department directly. A new order for the new item must be placed on the Gabriel website within 30 days of the original purchase.

Shipping Policy

Shipping & Handling Charges (S&H)

Shipping & Handling Charges is the charge for ecommerce order processing, packaging, transportation, and handling. Shipments and deliveries occur only on business days. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Delivery times are not guaranteed.We are unable ship to post office boxes. Delivery & Processing is subject to change and will be determined at time of order and subject to the following:

UPS Next Day Air - Free Shipping and Handling (Domestic Only)

Your order should arrive next business day after shipping if ordered by 3:00pm (ET). Please note that orders placed after 3:00PM (EST) Friday, Saturday, or Sunday will be processed Monday and should arrive the next business day after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments.

FedEx International Priority (outside of US) - Please note the purchaser is responsible for all duties and taxes applied to any shipment outside the US. This amount will be added at checkout.

Your order should arrive 3 to 5 business days after shipping if ordered by 3:00PM (EST). Please note that international orders placed after 3:00PM (EST) Friday, Saturday, or Sunday will be processed Monday and should arrive 3 to 5 business days after shipping. A signature will be required for all shipments. Saturday, Sunday and holiday delivery is not available.

Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.

FAQ

Yes. Customers may contact our Customer Service department directly to request a cancellation before the order ships out.
No. You must accept your order and then arrange a return for a full refund. If you wish to exchange an item for a different size, you must place a new order on our website.
During this time, we are unable to offer gift wrapping.
Only when applicable. The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to.
No exchange or return transactions can be completed at the location of an Gabriel Authorized Retailer. View full return policy
Gabriel & Co. ships to US Military Bases. These orders have specific delivery times and restrictions applied. Send a message to our Customer Service Team to discuss further details.
Once UPS makes one failed attempt to deliver the package, you may arrange a pickup at a UPS location. Contact our Customer Service Team to make the proper changes, so we can manually redirect the package.
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