The Gabriel Experience

Why Choose Gabriel?
Personal Service
Customization

Customization

Personalized order to fit your needs

Shop Confidently

Shop Confidently

Our exclusive engagement ring exchange program

Authorized Retailer

Authorized Retailer

Professional jewelers who reflect our high standards of quality

Gabriel Concierge

Gabriel Concierge

Our Customer Service team are jewelry experts and are here to help you

Quality
Identifying Serial Number

Identifying Serial Number

A unique Gabriel identifying serial number

Conflict-Free Diamonds

Conflict-Free Diamonds

Ethical Standards: conflict-free & natural diamonds

Warranty
Quality Standards

Quality Standards

Every piece is exceptionally designed & hand crafted

Warranty Programs

Warranty Programs

One registration. Two warranty programs

Customization

Our Gabriel Authorized Independent Retail partners offer exemplary service whether you desire a simple fitting or a fully customized order for any of our fine jewelry collections. Gabriel’s expert designers, craftsmen and production teams are adept at developing original concepts or combining a mix of styles from our fine jewelry collections. Working with our retail partner, we will create a beautifully unique work of art that you will always cherish. All customization orders can be made through one of our retail partners who will skillfully guide you through the process step-by-step.

For Engagement Rings:
Whatever your desire, Gabriel & Co. will create the engagement ring you want with any head, crown, style, stone or color combination. Why settle for the ordinary, why not make your special ring experience a story you’ll always remember. Gabriel’s customization options include selecting an engagement ring to customize from our online catalog, select desired configurations, then click to send email and bring to your selected retailer. You can also upload your own reference images on our custom order form to include with your favorite Gabriel ring style number that you would like to customize - then send to your selected retailer.

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Shop Confidently

Engagement Ring Exchange Program
Should you wish a different engagement ring than the one initially purchased, return your registered item to the original location for an exchange of equal or higher value. This exclusive Gabriel service is valid for one year.

Gabriel will accept exchanges on engagement rings up to 1 year from date of purchase:
• Ring purchased after 7/1/2017 qualify
• Ring must be registered at time of purchase and exchanged only at that retailer
• Ring can be exchanged only once for a ring of equal value and credit will be applied towards an engagement ring of greater value.

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Authorized Retailer

Our family of Gabriel Authorized Independent Retailers are carefully selected professionals who meet our core values of integrity and professionalism. We regard these specific retailers as our trusted partners and are pillars of their communities that have provided unparalleled service to their customers. The only way to truly know and understand what you are buying, is to shop with a knowledgeable Gabriel Authorized Independent Retailer. By working with you one-on-one, they can guide you to make the best choice possible. They are passionate about what they do - whether it's helping you choose an engagement ring, selecting a diamond gift on the spot, or by working with you to design and create your heart's desire.

Gabriel Authorized Independent Retailers have made a commitment to offer impeccable service and expertise to those of you interested in purchasing a Gabriel fine jewelry piece. With over 800 doors nationwide, customers can be assured that any Gabriel registered piece can be serviced no matter where it was bought. Each piece includes a unique laser inscribed Gabriel serial number that is trackable once registered online and recorded as proof of purchase.

With our serial number verification process in place, you are eligible every six months to receive two complimentary services:Free Cleaning and Free Inspection. Should any minor repairs be needed, our Gabriel Authorized Independent Retailer is there to assist with repairs and returns.

Looking for a retailer in your area? Go to our Dealer Locator to find one near you!

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Identifying Serial Number

For over 25 years Gabriel has perfected the art of designing and creating jewelry. In doing so we have developed and maintained a tracked inventory system of every jewelry piece we have designed, produced and shipped to retailers. This unique identifying serial number is engraved onto each new piece at the outset of its production. Each piece of jewelry is tracked through a 26-Step Process and is QC’d through the entire manufacturing cycle starting from the designer who initially created the piece, sources for diamonds, gems and metals, through CAD renderings, production, quality control, shipment to the retailer and finally to the consumer who purchases and registers the jewelry online. By registering the serial number through our warranty process, Gabriel ensures security and global ownership should an accident or loss occur.

Read our – “Lost Ring” serial number story based on an actual customer’s experience on how the Gabriel Serial # helped find a lost ring.

Serial Number Customer Story

Conflict-Free Diamonds

Gabriel & Co. upholds strict ethical standards, particularly those regarding sourcing. Each of our diamonds sold in jewelry settings is in full compliance with the certification system of the Kimberley Process, as defined by the United Nations. Under the guarantee system instituted by this process, each partner provides a certificate that attests the sourcing of diamonds from non-conflict countries. This ensures the credibility of diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.

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Quality Standards

Gabriel & Co engagement rings, wedding rings and fine jewelry are among the finest in the world. Each piece is individually handcrafted with careful attention to detail and styling. Our diamond selection process and sourcing guarantees superior quality, as each stone is thoroughly examined by our onsite expert gemologists. Our collections offer a variety of styles, as well as the flexibility to alter elements. Additionally, custom-made engagement rings and diamond and gemstone jewelry can be created by our designers, so you may have either an engagement ring that is as rare as your relationship or a fine jewelry piece that becomes a beautifully unique heirloom.

Our artisan jewelry design teams collectively have over 150 years of fine jewelry experience. Designers draw inspiration from artistic and cultural influences from around the world. Then, working together with an elite team of CAD operators and hand model makers, they create a silver model which travels through our wax injection and casting systems. The casted piece is then polished, cleaned, and ready to be filled with stones selected by our gemologist. Finally, the piece is polished and undergoes various finishing processes.

It is this collaboration that transforms an ordinary piece of metal or stone into an extraordinary piece of jewelry. We uphold our quality control standards throughout our 26 step process, ensuring that each piece is thoroughly inspected prior to its arrival to the jeweler. We use top grade metals and certified diamonds within every engagement ring and for all of our diamond and gemstone fine jewelry pieces. Each piece is individually inspected and contains a unique serial number. Gabriel has established a record of consistency in craftsmanship that is unsurpassed, guaranteeing superior quality.

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Warranty Programs

One Registration Needed for Two Warranties:

Free Limited Lifetime Warranty
At Gabriel & Co. we take such pride in the quality and precision of our jewelry that we will make any necessary repairs, replacements or correct manufacturing defects free of charge.

One Year Extended Warranty
Our extended warranty protection, however, does more. It covers damages and repair jewelry due to consumer normal wear and tear or accidental damage from one year of the date of purchase.

Only one registration needed for both warranties and the warranties are valid as long as your purchase is registered by its unique Gabriel Serial Number within 30 days of sale. Detailed terms and conditions are available online. In addition, it’s necessary to upload the original sales receipt and fill out the requested information online. It’s not complicated, and by completing the warranty form and registering the serial number online, it will also serve as confirmation that you have read and fully understand the terms and conditions of Gabriel & Co. warranties.

Consumers can also contact their local retailers or Gabriel & Co. at warranty@gabrielny.com. This warranty is underwritten by NYC Empire Insurance Inc.

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