Warranty Repairs

Quality

Gabriel & Co. operates its own manufacturing facility to ensure superior quality. Each piece is individually handcrafted with careful attention to detail and style by our artisan jewelry design team that collectively have over 150 years of fine jewelry experience. We only use top grade metals and certified diamonds within every ring. Our quality control standards upholds strict ethical procedures to ensure that each piece is thoroughly inspected prior to its arrival at the jeweler. Each stone is thoroughly examined by our onsite expert gemologists. With inspiration stemming from artistic and cultural influences from around the world, it is this unique collaboration of designers and manufacturers that transforms an ordinary piece of metal or stone into an extraordinary piece of jewelry. We love what we do & we do it for You.

Identification Number

Gabriel & Co. has established an inventory tracking system for every jewelry piece produced and shipped to our retail partners or consumers. Each piece includes a unique laser inscribed serial number that is trackable once registered online with proof of purchase. This unique serial number can be tracked through a 26-step process e.g. identifying the designer who created the piece, the source of diamonds, gemstones and metals, quality control, the shipment information and the customer who purchases and registers the jewelry online. Under our warranty, we are able to identify the owner of each piece ensuring security and global ownership in the event that an accident or loss occurs. That is what we call peace of mind.

Authorized Retailers

Gabriel & Co. has built a big network of professional independent jewelers who meet and uphold our core values of integrity and professionalism. Any Gabriel & Co. Authorized Retailer has made a commitment to offer impeccable service and expertise to customers interested in purchasing Gabriel & Co. fine jewelry. Our trusted partners are pillars of their communities who have provided unparalleled service to their customers. With over 1200 doors nationwide, customers can be assured that any Gabriel & Co. registered item can be serviced no matter where it was originally purchased. Look for a retailer in your area with our Store Locator.

Shop Confidently: A Gabriel Exclusive^®

Gabriel & Co. offers any consumer the opportunity to exchange an engagement ring within one year of purchase for another ring of equal or higher value. Even custom order rings are included, as long as the ring has been registered for the Gabriel & Co. warranty. Once your ring has been registered, you may return your item to the original location to process an exchange. We want you to be most confident with your big decision. Watch the video to learn more

Warranty & Repairs

Every style purchased on our website or through a retailer partner is eligible for enrollment in our warranty program. To activate coverage, each item must be registered by its unique Gabriel serial number within 30 days of purchase. For in-store purchases, please upload your original sales receipt and complete the registration form online. Registration confirms that you have read and understood the terms and conditions of the Gabriel & Co. warranty.

The warranty program includes a free lifetime warranty for manufacturing defects. We take great pride in the quality and precision of our jewelry and will make any necessary repairs or replacements at no additional cost if a manufacturing defect is found. In addition, Gabriel & Co. offers a one-year warranty for normal wear and tear or accidental damage, covering eligible repairs within one year from the date of purchase. Complimentary inspection and cleaning every six months are available at participating retail partner stores.

View In Store

Shopping for engagement rings is time-consuming and can be stressful. For a more seamless experience, we’ve established a free preview program giving customers a chance to experience, touch and try on the rings before making a commitment. Schedule a complimentary viewing of an alloy sample of any Gabriel & Co. engagement ring, wedding, and/or anniversary band at your local Gabriel & Co. partner store. With no obligations and fees, you can personalize your shopping experience with white glove service from our Concierge team. It’s simple. It’s fast. It’s free. Learn more here